Reference Number
1930/JV/AccMgrConv/BT/06-02/Durban
Job Title:
Accounts Manager (Converged Sales) Location:
Durban
Job Level:
5 (Upper)
Reports To:
Manager: Converged Sales
Advert release date:
6/2/2012
No. of Positions Available:
1
Response Deadline:
15/6/2012
Objectives:
• To build a new base of customers from existing networks.
• To manage and coordinate all activities with regards to new business acquisition, client retention and growth within specific accounts focused on Converged Networking Solutions
• To maintain client relationship and meeting key client needs
• To assist clients to achieve their strategic objectives by providing effective and relevant solutions
• To assume responsibility for all communication and activity within a built up customer base
• Understanding the clients’ strategic objectives and identifying opportunities to deliver relevant and value adding solutions
• Identify and pursue new opportunities
• Structure customized proposals
• Negotiate pricing
• Facilitate contractual/legal agreements
• Manage current projects to completion
• Effective communication of the Vodacom Business services and offerings, strategy and key objectives
• To achieve Sales Revenue Targets
• To build strong strategic relationships at a senior level within customer base.
• Account and sales administration within Siebel
• To manage forecasts & related sales targets
• To successfully establish and manage key relationships resulting in year on year overachievement of target
Key Outputs:
• Generated Reports
• Implement Sales Tactics
• Target met
• Customer relationship
• New business acquisition
• Building and Maintaining account plans
• Implement Strategy
Competencies:
Skills:
• Communication Skills
• Technical Writing
• Road mapping
• Co-ordinating Skills
• Implementation Skills
• Service Orientation Skills
• Interpersonal Skills
• Analytical
• Creativity
• Problem Solving Skills
• Negotiation Skills
• Assertive
Knowledge:
• IP/MPLS Equipment and solutions
• Telecommunication Industry
• GSM Network
• Information Technology
• Contract negotiations
• Vodacom Business Converged Products i.e. Access, Managed Hosting, Managed Network and Converged Application Services.
Attributes:
• Dynamic
• Flexible
• Pro-active
• Resilient
• Persevering
• Ability to work independently
• Team Oriented
• Passionate about work
Requirements:
Qualifications:
• Grade 12 or equivalent (Essential)
• Relevant tertiary qualification in Commerce and / or IMM (International Marketing Management) (Desirable)
Experience:
• 5 years or more relevant experience with 3 years proven track record with in the ISP (Internet Service Provider) industry (Essential)
*Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position
Other:
• Valid Driver's License Code 08 (Essential)
• Must be prepared to travel (Essential)
• Must be prepared to work long hours as and when required (Essential)
Reference Number
1930/JV/AccMgrPS/AK/ Dbn
Job Title:
Account Manager: Public Sector Location:
Durban
Job Level:
5 Upper
Reports To:
Manager: Mobile Solutions
Advert release date:
08/6/2012
No. of Positions Available:
1
Response Deadline:
17/6/2012
Objectives:
Account Management
Leading, planning and implementation of account strategy via account plans (as defined by him/her)
To identify clients needs and offer a communication solution. To increase sales revenues by constantly introducing value added services.
Compile deal sheet to ensure profitability of deals.
Compile Tender documents for submission.
Achieve monthly sales, upgrade and revenue targets.
Plan a call cycle to ensure that customers are regularly visited
Retain and grow accounts locally. Provide competitive intelligence locally and engagement with local influences and decision makers.
Identifies the organizational / municipal structure of customers, map to the Vodacom sales and retention organization and develop appropriate hierarchical networks (CEO to CEO).
Ensures virtual teams work collaboratively with all other functions within Vodacom to drive Vodacom’s agenda to secure and acquire business.
Assess customer and market trends and provides timely and accurate revenue forecasting.
Relationship Management
Create and manage relationships at multiple touch-points within a customer’s organization e.g. at Manager, General Management, Director, HoD, MEC,etc…
Influences decision makers at all levels by demonstrating an understanding of their motives and requirements, both personally and operationally.
Co-ordinates a web of contacts and touch points within a customer, thereby seeking to create a long term partnership between the customer and Vodacom.
Secure, manage and deepen the Vodacom customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.
Influences decision makers at all levels by demonstrating an understanding of their motives and requirements, both personally and operationally.
Co-ordinates a web of contacts and touch points within a customer, thereby seeking to create a long term partnership between the customer and Vodacom.
Secure, manage and deepen the Vodacom customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services
Acquisitions
Identify and pursue sales opportunities and leads which may come from meetings, clients, etc.
Achieve prescribed sales targets.
Negotiate performance , risks in nominated accounts revises plans where appropriate
Retentions
Negotiate agreements, renewals, terms of airtime agreement, retention proposals etc.
Manage churn and upgrades as per prescribed targets.
Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts
Key Outputs:
Account Management
Relationship Management
New Business Aquisition
Retention
Competencies:
• Working with People
• Analyzing
• Planning and organizing
• Adhering to principles and values
• Persuading and influencing
• Delivering results and meeting customer expectations
• Coping with pressures and setbacks
• Achieving Personal Work Goals and Objectives
Requirements:
Job Knowledge:
• Business environment
• Product and services
• Billing systems
• Business design
• Finance
• Telecoms industry
Job Related Skills:
• Analytical skills
• Interpersonal Skills
• Business Presentation Skills
• Strong verbal and written communication skills
• Negotiation skills
• Customer Focus
• Strategic Planning
• Problem Solving and analysis
• Persuasiveness
• Business awareness
• Reporting
• Computer Literacy (MS Office)
• Benchmarking
Job Experience:
3-5 Years Sales and Account Management experience is essential
Education:
Matric/Grade 12 is essential. (5 years experience)
3 year Degree/Diploma in Commercial Sales is advantageous. (3 years experience)
Other:
• Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.
• Drivers license
• Own vehicle
Reference Number
8181/AA/BusSupCons/AC/Mid
Job Title:
Business Support Consultant: Insurance Location:
Midrand
Job Level:
5 (Upper)
Reports To:
Managing Executive: Telecosurance
Advert release date:
06/06/2012
No. of Positions Available:
1
Response Deadline:
12/6/2012
Objectives:
Main Purpose
To perform a support role to the Managing Executive and the Board of Directors (of the registered and licensed Life and Short term Insurance Companies and Cellsure (Pty) Ltd), assist in ensuring implementation and monitoring of strategic objectives, reporting, analysis of performance and specific projects. This role is the key liaison point for all aspects of the various entities and divisions within the insurance/Assurance Companies, the Regulators and the Board of Directors and is responsible for building, maintaining and analysing the reporting requirements of the various affected parties as well as the tracking of performance against strategic objectives of the companies
Objectives
Monitor; track; give input/recommend & analyse complex financial/ sales and regulatory reporting.
Manage portfolio; Build Relationship, track performance and resolve issues with Service Provider/Partners.
Analysis of Business Cases; Propose & Recommend for Business; Requests; Deputise for Managing Executive
Liaise with Board of Directors on Board matters, subcommittees, prepare documentation and reports and keep Board members up to date with summarised regulatory and financial information
Dashboards & MIS - coordinate & produce for Divisional ME & Vodacom management and Board of Directors;
Analyse various insurance key performance indicators and prepare reports on key projects and business objectives in terms of the strategy, key risks etc. Track and follow up on core business decisions to ensure targets and agreed processes/actions are completed.
Prepare reporting packs for the various Insurance Regulatory bodies ie Registrar of Insurance, FAIS, Ombudsman, TCF and Reserve Bank.
Manage any escalated issues that affect the business (process; product; HR etc).
Monitor and report on insurance company budget variances and possible errors/omissions/trend analysis to the ME
Preparation of Board Packs
Preparation of Exco and Manco Packs
Compilation of Adhoc reports
Reporting requirements from partners and outsourced administrators
Reporting to partners
Special projects / investigations
Research and analysis of products / channels / new initiatives
Focus on quality, accuracy and ability to meet deadlines and extract information from multiple sources and compile this in a professional and logical informative manner.
Ability to do research and extract important and relevant information, prepare and analyse this information into formats with recommendations suitable for executive use.
Reporting and liaison with Executives and the Insurance Board of Directors
Competencies:
Skills:
Excellent administration skills are Essential
Excellent organizational skills are Essential
Ability to pay attention to detail is Essential
Computer Literacy skills – MS Office (Word, Excel, PowerPoint) are Essential
Good interpersonal skills are Essential
Good oral and written communication skills are Essential
Ability to maintain confidentiality at all times
Ability to work under pressure and meet tight deadlines
Ability to work independently
Results orientated and self-motivated
Knowledge:
Knowledge of Microsoft Office – Word, Outlook, Excel and PowerPoint, Microsoft Project, Internet, Oracle etc.
Knowledge Telecommunications environment
Business Management Principles
Sound operational knowledge of the business and understanding of related business
dependencies
Reporting
Person specification – Behaviour
Vodacom Way
Customer Obsessed: We are passionate about exceeding expectations:
We listen and ask questions, to understand our customer’s needs and are able to propose solutions
We go above and beyond to make customers feel important and valued
Innovation Hungry: We create and deliver new products, services and ways of working that delight our customers:
We come up with new ideas to make things better
We encourage innovation and risk taking in our teams in the pursuit of commercial objectives
Ambitious & Competitive: We bring energy and passion to our work and always aim to beat the competition:
We show a can-do attitude, and believe in challenging and developing ourselves
We know what competitors are offering, and how Vodafone compares and use market data to drive decision making
One Company, Local Roots: We work across Vodacom to achieve the best outcome for customers, employees & shareholders:
We connect with the market & society in which we operate to delight local customers & stakeholders
We actively seek and adopt best practices from across the Vodacom/ Vodafone Group
Speed: We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business
Simplicity: We make things simple for our customers, partners and colleagues
Trust: We are reliable and transparent to deal with. We deliver for others and trust others to do likewise
Requirements:
Education and Experience
Matric / Grade 12 or SAQA accredited equivalent* (Essential)
3 year relevant Business Degree or Diploma or SAQA accredited equivalent*(Essential)
MBA or Post Grad Diploma (Advantageous)
3- 5 years Business Support experience (Essential)
With 2 years Insurance experience (Essential)
*Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.
Other:
Ability to work outside of normal office hours
Mandatory Question must be answered
Reference Number
6723/SM/SenCon/OB/Vod
Job Title:
Senior Consultant: Customer Care Location:
Midrand
Job Level:
5 (Lower)
Reports To:
Supervisor: Customer Care
Advert release date:
07/6/2012
No. of Positions Available:
1
Response Deadline:
15/6/2012
Objectives:
Provide front line support in the Customer Care to customers on all Vodacom products and services
Key Outputs:
Ensure all customers receive excellent service in a professional and efficient manner, providing the one stop service that the Customer Care prides itself on by maintaining efficient, effective and professional service levels.
Provide service to customers through excellent product knowledge – ensuring that all customers leaving the Centre are satisfied. Ensuring on-going training and self-development as required.
Provide additional administrative support in terms of back office support and statistical reporting
Manage cash office
Daily spot checks; daily banking, stock on hand and stock takes as well as daily takings
Perform administration:
Provide additional administrative support in terms of back office support and reporting
Compile Reports:
Ensure accurate and timeous administration and reporting
Provided high level Support:
Handle escalated queries from customers relating to data and new technology products and services to ensure that customers receive the benefit, in a proficient and professional manner
Ensure quality supervision of Customer Care Staff and provide support to Branch Management of the Customer Care Centre.
Ensure service delivery:
Manage all customer queries through face-to-face interaction with customers where possible.
Assist customers with troubleshooting problems with device/service conflicts
Provide service to customers through excellent product knowledge – ensuring that all customers leaving the Centre have had their expectations exceeded.
Must have the ability to manage emotions after dealing with a difficult customer to ensure high quality customer service delivery for the next customer.
Maintain Relationships:
Act as a liaison between the customer and other internal departments to offer an effective solution for the customer
Coordinate Human Resources, and People Management:
Enforce discipline, discussions in line with policies where staff is acting / transgressing against policies and procedures.
Ensure that staff is performing according to KPA’s and PD requirements.
Provide Consultation & Communication:
Ability to conduct outstanding presentation and communication skills are a must, and you’ll need the ability to clearly explain technical concepts to non-technical audiences
Ability to have constructive discussions and performance discussions to develop staff
Competencies:
Skills
Computer Literacy
Coordinating Skills
Problem Solving
Communication skills – excellent written and verbal skills
Networking
Persuasiveness
Conflict management skills
Problem solving skills
Negotiation skills
Diagnostic skills (important)
Analytical skills
Fact finding
Interpersonal
Relationship Management
Attention to Detail
Knowledge
Knowledge of GSM products and services and Telecommunications is essential
Knowledge of Customer Care systems is desirable
Knowledge of Vodacom policies and procedures is desirable
Understanding of data products and it’s components to offer solutions
Ability to define complex technical solutions and account related queries
Attributes
Proactive
Analytical
Quality Orientated
Detail Focused
Customer Focused
Passionate about work
Tactful
Persuasive
Sociable
Adaptable
Assertive
Flexible
Initiative
Result driven
Requirements:
Qualification
Matric/Grade 12 or SAQA Accredited Equivalent* essential
Additional customer care or administration courses will be an advantage
Working Experience
2 - 3 years experience in Vodacom Customer Care retail environment including complete cash-office experience - (Essential)
1 – 2 years experience in dealing with escalations in the area as well as resolving escalations to customer satisfaction and in line with company policies. - (Essential)
A comprehensive knowledge of all Vodacom products and services including data. - (Essential)
A comprehensive knowledge of device types (e.g. smart phones; modems; laptops etc), related products and services, billing processes (e.g. roaming, data billing), account management (e.g. analysis, reconciliation etc) - (Essential)
1 – 2 years experience in an IT environment with hardware and system support will be an advantage.
Any additional experience in people management, planning with regards to business need for the area and exposure to taking responsibility for the area over a period of time will be an advantage.
Other:
Must be prepared to work retail shifts based on a rotational shift roster not exceeding 45 hours per week
Trading hours include weekends & Public Holidays
Must be prepared to wear the prescribed uniform
PLEASE ENSURE THAT YOUR CV IS COMPLETE & COMPREHENSIVE. INCOMPLETE CV’S WILL NOT BE CONSIDERED.
Reference Number
2110/JA/SnrSpecRPO/PM/PTA
Job Title:
Senior Specialist: Radio Planning & Optimisation Location:
Pretoria
Job Level:
4
Reports To:
Manager: Radio Planning & Optimisation
Advert release date:
01/06/2012
No. of Positions Available:
2
Response Deadline:
15/6/2012
Objectives:
•Act as team leader for the regional planning & optimisation team
•Perform network optimisation for RAN network
•Implementation & management of network parameters
•Identify & rectify areas of poor network quality
•Identification, planning and implementation of new RAN equipment to improve quality and support rollout.
•Implementation of network expansion plans
•Manage higher order network entity planning & configuration
•Liaison with central Project Management, Regional Property, Maintenance , Installation and Transmission departments and external contractors.
Key Outputs:
•Conduct RAN coverage and capacity planning
•Manage Network Performance
•Manage Network Quality
•Provide Support
•Maintain Planning Database
•Forecast Network Growth and Network Traffic Planning
•Manage various high level projects
Competencies:
Skills:
•Planning Skills
•Interpersonal Skills
•Decision Making Skills
•Report Writing Skills
•Problem Solving Skills
•Time Management
•Computer Literate
•Creativity
•Communication Skills
•Assertive
•Technical Dexterity
Knowledge:
•GSM / UMTS planning and optimisation principles
•Project Management basic knowledge
•Exposure to UMTS planning & optimisation tools.
•Radio environment knowledge (RF)
Attributes:
•Team Player
•Flexible
•Innovative
•Detail conscientious
•Proactive
•Detail Conscious
•High Achievement Drive
•Independence
•Integrity
•Customer Focus
•Stress Tolerance
•Logical Thinker
•Analytical Thinking
•Self Confident
•Responsible
•Decisive
•Quality Orientated
•Adaptable
Requirements:
Qualifications and Experience:
•Relevant 3 year Degree / Diploma – (Essential)
•Minimum of 5 years working experience within Radio Planning and Optimisation (Essential)
•Experience with UMTS/CDMA technologies (Essential)
Other:
•Driver's License (Essential)
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
Incomplete CV’s will not be considered
Reference Number
340/Naz/SenAcc/RM/Mid
Job Title:
Senior Accountant (9 Month Fixed Term Contract) Location:
Midrand
Job Level:
5 Upper
Reports To:
Manager
Advert release date:
6 June 2012
No. of Positions Available:
1
Response Deadline:
12/6/2012
Objectives:
Preparation of monthly reporting, quarterly statutory reporting, year -end reporting including financial statements, budget, forecast and maintenance of controls.
Key Outputs:
• Prepare/review all journals in compliance with IFRS and IFRIC and ensure their validity, accuracy and completeness
• Finalise month-end and financial year-end in accordance with the Financial Calendar.
• To compile, present and report financial information accurately and timeously
• To manage and report on intercompany balances.
• Responsible for accurate and timeous completion of all General Ledger reconciliations
• Responsible for overall General Ledger Integrity
• To analyse electronic invoices received from suppliers – check for validity, completeness, backing documentation, reasonableness & duplications.
• Check and approve credit card & travel advance deduction schedules.
• To assist in budget & forecast
• To manage Creditors book with timeliness, accuracy and completeness
• To enhance current systems and processes within the department.
• Provide cover and assistance to other members of the accounting team
• Have overall operational accounting experience.
• To manage, improve and develop processes and systems of internal control.
• Design, implement, execute and review SOX controls as prescribe by Vodafone.
• To manage, improve and develop relationships with internal and external stakeholders.
• Assist with adhoc projects within the department and division.
• Ensure adherence to company policy, internal controls and ISO standards.
Competencies:
Job Knowledge:
• International Financial Reporting Standards, and Accounting Principles
• Financial systems
• Computer applications
• Policies and procedures
• Excellent working knowledge of MS Office, especially Advanced Excel, Word and PowerPoint
• Good working knowledge of Oracle Financials and CPM and Hyperion
Job Related Skills:
• Above average Analytical skills
• Good interpersonal skills
• Good verbal and written communication skills
• Good problem solving and negotiating skills
• Stress management
• Time Management
• Diversity management
• Accuracy
Requirements:
Job Experience:
• Matric (Essential)
• Minimum 5 years’ experience, this should include 3 years’ experience at Vodacom (Essential)
OR
• 3 year Degree/ Diploma (Essential)
• 3 years relevant working experience to the applicable position advertised OR 3 years Articles (Essential)
Other:
Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Please ensure your cv is comprehensive.
PLEASE NOTE THAT THIS IS A FIXED TERM CONTRACT.
Reference Number
0325/SM/AccDirEx/SM/Mid
Job Title:
Accountant - Direct Expenditure Location:
Midrand
Job Level:
5 (Lower)
Reports To:
Financial Manager
Advert release date:
08/6/2012
No. of Positions Available:
1
Response Deadline:
15/6/2012
Objectives:
The main purpose of the Accountant would be to ensure that payments are made for trade partner commissions.
Key Outputs:
Finalise month-end and financial year-end in accordance with the Financial Calendar.
Do provisions, accruals and journals.
Propose, implement and manage financial policies and procedures.
Designing of a work instruction, policies and procedures.
Documenting new implementations or improvements in order to maintain the work instruction.
Ensure adherence to company policy, internal controls, SOX and ISO standards.
Comply with the above policies and procedures when conducting day-to-day operational function.
Ensure the execution of accurate and timely creditors payments.
Ensure that payments are executed according to the approved commission structure.
Assist with ad-hoc projects in the division
Investigation of queries from internal and external stakeholders.
Supplying business partners in Vodacom with information required on commission payments.
Perform month end General Ledger Reconciliations.
Develop and maintain relationships with external and internal stakeholders.
Ensuring that requests are timeously responded to.
Competencies:
Skills:
Problem solving
Communication
Analytical
Stress tolerance
Knowledge:
Accounting principles
Knowledge of Oracle financials and ADI (Data Loader)
Business Environment & industry
Attributes:
Analytical
Accurate
Deadline driven
Initiative
Quality Orientation
Achievement driven
Team player
Enthusiastic
Disciplined
Integrity
Customer centric
Innovative
Requirements:
Qualification and Job Experience
Matric / Grade 12 or SAQA Accredited Equivalent* is essential
Applicable 3 years experience of which at least 2 years at Vodacom
OR
Matric / Grade 12 or SAQA Accredited Equivalent* is essential
Completed second year of Accounting degree/equivalent national diploma
2 years relevant working experience to the applicable position advertised
Reference Number
0182/LJ/TO-NSNConfig/UG/07-06/Blv
Job Title:
Technical Officer: NSN Configuration - NMGLocation:
Bellville, Techno Centre
Job Level:
5 (Lower)
Reports To:
Manager: Radio Access Network Configuration
Advert release date:
7/6/2012
No. of Positions Available:
1
Response Deadline:
14/6/2012
Objectives:
• To configure the RAN databases for the enhancement of network quality as well as expansion of the network.
• To compile site databases
• To prepare RAN databases utilising UNIX scripts
• To co-ordinate the implementation of major configuration changes, for example, new BSC’s/RNC’s, site migrations.
• To co-ordinate capacity upgrades for network expansion.
• To ensure database integrity using NETCON diagnostics
• To ensure RAN software and data integrity
• To use and compilation of UNIX based scripts in order to perform CM (Configuration Management) changes to the RAN database
• To identify problems and possible faults in the RAN databases and software, and raise trouble tickets with high level support
• To provide support to Operations staff
• To compile reports for routine, ad hoc and investigative purposes
Key Outputs:
• Conducted Database Configuration.
• Maintained Database.
• Managed Job Order Control Process.
• Provided Support.
Competencies:
Skills
• 2G/3G Configuration Database.
• OMC-R/Radio Commander/M2000/NetAct
• Fault management.
• Computer applications.
• Problem Solving & Analysis skills.
• Analytical thinking.
• Decision making.
• Interpersonal.
• Judgement.
• Assertiveness.
• Presentation of data.
• Problem solving.
• Assertiveness.
Knowledge
• Knowledge of the GSM network
• Knowledge of Transmission network
• RAN Element Manager Functionality.
• Radio Access Network Configuration
Attitudes
• Team orientation
• Confidence
• Detailed focus
• Conscientious
• Good telephone etiquette
Requirements:
Qualifications
• Senior Certificate / Matric
• 3 year Degree / Diploma in Electrical Engineering – essential
• Applicable RAN training is desirable
with
• A minimum of 1 years experience in the GSM industry is essential
• A minimum of 1 years OMC-R/M2000/Radio Commander/NetAct hands-on experience is essential
• At least 1 year’s experience of active basic RAN configuration changes is desirable
(Note: 1 yr experiential training as part of Degree/Diploma will count towards 1 yr experience
OR
• Matric essential
• 3 year Degree / Diploma in Electrical Engineering desirable
• Applicable RAN training is desirable
with
• A minimum of 2 years experience in the GSM industry is essential, inclusive of
• A minimum of 1-2 years OMC-R/M2000/Radio Commander/NetAct hands-on experience is essential
• At least 1 year’s experience of active basic RAN configuration changes is desirable
Experience
•OMC-R/M2000 hands-on experience (desirable)
•Experience of basic Alcatel configuration changes (desirable)
•Applicable Alcatel Training (desirable)
Other:
• Willingness to perform shift work (16hour)
• Overtime and standby
• Valid driver’s license
Reference Number
2270/LJ/ManVB/NM/5June/Nspt
Job Title:
Manager: Vodacom Business Location:
Nelspruit
Job Level:
4
Reports To:
EHOD Sales and Marketing
Advert release date:
5 June 2012
No. of Positions Available:
1
Response Deadline:
12/6/2012
Objectives:
• Motivation, management and leadership of a sales team consisting of Sales Consultants, Customer Relations Consultants and Converged sales Consultants
Develop and maintain call cycle measurement systems and Customer contact statistics
• To understand how the customer functions within sectors and their generic performance measures and to analyse the customer’s competitive position
• To minimise competitor activity by consistently building and maintaining relationships with clients
• To increase sales revenue by introducing value added services
• To keep abreast of technological changes and advances in specialist areas
• Generate new sales leads
• To build strong strategic relationships at a senior level within customer base.
• Effective communication of the Vodacom Business services and offerings, strategy and key objectives
• To achieve Sales Revenue Targets
• Account and sales administration within Siebel
• To successfully establish and manage key relationships resulting in year on year overachievement of target
• Compile monthly reports on activities and targets
• Handle escalated queries from business Customers
• Ensure Churn targets are met
• Ensure implementation and maintenance of the Business Sales Database management system
• Development and Marketing of sales and retention strategies for the Business Market
• Achievement of monthly sales targets via new business and the maintenance of existing business within the identified and allocated target market(s)
• Manage sales appointment and activity ratios
• Manage sales and Customer retention process (Prospect to sale to service)
Key Outputs:
• Developed Strategy
• Managed Relationships
• Provided Support
• Co-ordinate Projects
• Meet Targets
• Customer Relationships
• Compiled Reports
• Compiled Competitor Analysis
• Managed Human Resources
Competencies:
Skills:
• Strong People management skills (essential)
• Leading and Supervising
• Persuading and Influencing
• Deciding and Initiating Action
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Interpersonal Skills
• Analytical
• Creativity
• Problem Solving
• Negotiations Skills
• Service Orientation Skills
Knowledge:
• Telecommunications Industry
• Internet
• Corporate Marketing
• VSPC Sales Processes
• GSM Network
• Contract Negotiation
• Converged Offerings
Attitudes:
• Dynamic
• Flexible
• Pro-active
• Resilient
• Persevering
• Ability to work under pressure
• Team Orientated
• Passionate about Work
• Results driven
Requirements:
• Grade 12 and 8 years’ experience in a corporate customer environment of which 3 years have been in a Sales Management environment(essential)
Proven track record in corporate sales management is essential
OR
• Relevant 3 year diploma/degree in Sales/Management/Telecommunications/IT and 5 years’ experience in a corporate customer environment of which 3 years have been in a Sales Management environment (essential)
• Proven track record in corporate sales management is essential
• Knowledge and understanding of the IT landscape within Government will serve as a strong advantage.
• Experience within an IT Corporate market will be an advantage.
Other:
• Must be prepared to travel.
• Must be prepared to work long hours as and when required.
Reference Number
8181/MngrSalesIns/AC/Mid
Job Title:
Manager: Sales - Insurance / Assurance Location:
Midrand
Job Level:
4 (Lower)
Reports To:
Managing Executive: Telcosurance
Advert release date:
06/06/2012
No. of Positions Available:
1
Response Deadline:
12/6/2012
Objectives:
Main Purpose
Manage the relationships with all trade partners/Vodacom sales divisions to achieve Vodacom’s Insurance Sales and Marketing objectives
Distribution of life and short term products and development of sales channels into
Vodacom physical outlets
Vodacom partners
Direct channels
Call centres
Web channels
SMS
Bundled offerings
Liaison with the m-pesa sales EHOD to promote sales in store and use the m-pesa distribution capability.
Liaison with CBU and EBU sales channels to achieve sales targets
Liaison with marketing division
Extraction of client data from for specific marketing campaigns and the analysis and management of these results
Liaison with Vodacom Telcosurance administration and call centres on campaigns and results
Management of a small broker consultant team
Sales Activities
Scheduling
Reporting
Sales reporting
Responsible for Sales reporting to Insurance Exco
Partner performance reporting
Comparisons to budgets
Sales Target setting for the Insurance Companies
Development of the Sales strategy
Develop Sales strategy for the Insurance companies and present to Insurance Exco for approval
Responsible for the implementation of the above strategy
Stakeholder management
Relationship management of all Sales partners
Insurance Exco member
Representing Sales on the Insurance Exco
Competencies:
Skills
Well-honed ability to facilitate communication and problem solving between different parties.
Ability to converse with clarity and impact on all levels.
Excellent Managerial Skills
MS Office
Strong Written and Verbal Communication Skills
Relationship
Ability to provide clear sales management reports
Analytical skills
Knowledge
Specialist knowledge in managing sales and costs to targets and budgets.
Insurance industry and product knowledge
Insurance sales techniques and strategies
Understanding of the Insurance Sales regulatory environment (CPA/FAIS)
Requirements:
Education & Experience
Matric / Grade 12 or SAQA accredited equivalent*
An applicable 3 year Degree/Diploma or SAQA accredited equivalent*
Insurance Product / Technical / Advice qualification desirable
Telco sales experience would be an advantage
5 years experience in retail and functioned in each of the following disciplines:-
Account Management
Portfolio Management and
Insurance Sales Management
Direct sales and campaign management
A minimum of 2 years experience in a managerial capacity with staff responsibility.
OR
Matric / Grade 12 or SAQA accredited equivalent*
Insurance Product / Technical / Advice qualification desirable
Telco sales experience would be an advantage
8 years experience in retail and functioned in each of the following disciplines:-
Account Management
Portfolio Management and
Insurance Sales Management
Direct sales and campaign management
A minimum of 2 years experience in a managerial capacity with staff responsibility.
*Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.
Other:
ALL APPLICATION QUESTIONS MUST BE ANSWERED. DO NOT REFER TO CV.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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